Shipping & Delivery

At Viral Owl, we strive to provide our clients with timely and efficient delivery of our digital marketing services. As our offerings are primarily digital, the concept of “shipping” applies differently than it would for physical products. Below, we outline our process for delivering services and ensuring your satisfaction.

Service Delivery

1. Digital Service Delivery:
   
   • All services provided by Viral Owl, including but not limited to SEO, content creation, social media management, and web development, are delivered digitally.
   • Upon completion of any service, the deliverables will be sent to you via email, or will be made accessible through your client dashboard on our website, or via any agreed-upon method.
2. Project Timelines:
   
   • Project timelines are discussed and agreed upon before the initiation of any project. We commit to delivering services according to the specified schedule unless otherwise stated.
   • Any delays in delivery due to unforeseen circumstances will be communicated promptly, and a revised timeline will be provided.
3. Revisions and Approvals:
   
   • Revisions are part of our service delivery process. We offer a specified number of revisions for each service, as outlined in your service agreement.
   • Final deliverables are provided after you approve the revisions. We ensure that the final product meets your expectations before concluding the project.

Communication and Support

1. Ongoing Support:
   
   • After service delivery, we offer ongoing support to ensure that the services provided meet your needs. This may include performance monitoring, updates, and additional consultations as necessary.
   • Our support team is available to address any concerns or questions you may have regarding the delivered services.
2. Contacting Us:
   
   • For any inquiries related to the delivery of our services, you can reach out to our support team via email at info@viralowl.us or call us at +1 (307) 453-2663.

• We are committed to responding to all inquiries within 24 business hours.

Refunds and Cancellations

1. Service Cancellations:
   
   • If you wish to cancel a service, please refer to our Cancellation & Refund Policy for details on how to proceed.
   • Cancellations must be requested before the final delivery of services to be eligible for any potential refunds.
2. Refunds:
   
   • Refunds are processed according to the terms outlined in our Refund Policy. Please review this policy carefully before requesting a cancellation or refund.

At Viral Owl, we are committed to delivering high-quality digital marketing services tailored to your business needs. If you have any questions or need further clarification on our shipping and delivery process, please don’t hesitate to contact us.